Responsible Gaming
Gaming Should Be Fun, Not Financial
At Casino Joy, we believe that gambling should only ever be enjoyed as entertainment. It should never be viewed as a way to earn money, pay bills, or solve financial problems. If you find yourself gambling to chase losses or relying on winnings to meet your expenses, it's time to seek help.
We're committed to promoting responsible gaming practices and supporting players who may be struggling with problem gambling.
Age Verification
Gambling is only legal for individuals aged 18 years or older in the UK. We take age verification seriously and strictly enforce this requirement. If you are under 18, you must not use Casino Joy or any gambling services.
Parents and guardians concerned about young people accessing gambling sites should utilise parental controls and monitoring software available on most devices and internet service providers.
Warning Signs of Problem Gambling
Do you recognise any of these signs in yourself or someone you know?
- Chasing losses by gambling more to recover money you've lost
- Hiding your gambling activities from family, friends, or partners
- Gambling with money intended for essential expenses like bills or rent
- Experiencing mood swings related to wins and losses
- Spending more time and money on gambling than intended
- Borrowing money or accumulating debt to finance gambling
- Neglecting work, school, family, or social responsibilities
- Feeling anxious, stressed, or irritable when not gambling
- Attempting to cut back or quit but being unable to do so
- Using gambling to escape problems or negative feelings
If you've ticked any of these boxes, please reach out for support today.
Self-Help Tools & Features
Casino Joy provides built-in tools to help you maintain control:
- Deposit Limits: Set a maximum amount you're willing to deposit over a daily, weekly, or monthly period
- Loss Limits: Restrict the amount you're willing to lose within a specified timeframe
- Reality Checks: Receive periodic reminders of how long you've been playing and how much you've wagered
- Session Time Limits: Automatically log out after a set period of play
- Self-Exclusion: Temporarily or permanently exclude yourself from Casino Joy and access our self-exclusion scheme
These tools are free and confidential. To activate any of these features, visit your account settings or contact our customer support team.
Get Help & Support
If you or someone you know is struggling with problem gambling, confidential support is available:
United Kingdom
- GamCare – Free confidential advice and support service
www.gamcare.org.uk
Telephone: 0808 8020 133 (free, 24/7) - GamStop – National Self-Exclusion Scheme
www.gamstop.co.uk
Self-exclude from all UK-licensed online gambling operators - Gamblers Anonymous – Peer support groups
Telephone: 0207 384 3040
International Support
- Australia: Gambling Help Online
www.gamblinghelponline.org.au - Canada: Responsible Gambling Council
www.responsiblegambling.org - United States: National Council on Problem Gambling
www.ncpgambling.org
National Problem Gambling Helpline: 1-800-522-4700 (free, confidential, 24/7) - Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA)
www.bzga.de
Take Action Today
Problem gambling is a serious issue, but recovery is possible with the right support. If you're struggling, please don't suffer in silence:
- Contact one of the support organisations listed above
- Use our self-help tools and self-exclusion features
- Talk to someone you trust—a friend, family member, or counsellor
- Seek professional help from a therapist or addiction specialist
Your wellbeing is our priority. Help is available, and recovery is possible. Reach out today.